Refund &
Cancellation.
Clear & Honest.

Overview

At ABS Logistics, we strive to deliver outstanding logistics service on every shipment. We understand that circumstances change, and we have designed this Refund & Cancellation Policy to be transparent and fair.

Because global freight involves third-party carriers, customs agencies, port authorities, and international partners, some charges are incurred the moment a booking is confirmed. Please read this policy carefully to understand what is and is not refundable.

Refund Eligibility

You may be eligible for a full or partial refund in the following circumstances:

• Service not rendered: If we fail to perform the agreed service and the failure is solely attributable to ABS Logistics
• Duplicate payment: If a charge was processed more than once for the same booking
• Pre-dispatch cancellation: If cancellation is requested before cargo has been picked up or dispatched, subject to applicable cancellation fees
• Overbilling: If an invoicing error resulted in overcharging, the excess amount will be refunded or credited

All refund requests must be submitted in writing with supporting documentation.

Non-Refundable Charges

The following charges are non-refundable once incurred, regardless of cancellation:

• Customs examination fees and government-levied duties or taxes already paid
• Port handling, terminal, and demurrage charges
• Third-party trucking or drayage charges already dispatched
• Airline or shipping line booking fees and space reservation charges
• Documentation and certificate of origin fees
• Cargo insurance premiums once policy is issued
• Storage and warehousing fees for cargo already received at our facility

Cancellation Policy

Cancellation terms depend on the stage at which the request is made:

• More than 48 hours before cargo pickup: Full refund of freight charges, minus any administrative fee (typically 5–10% of the booking value)
• Within 24 - 48 hours of scheduled pickup: 50% refund of freight charges; all third-party costs already incurred are non-refundable
• Less than 24 hours before pickup or after cargo is collected: No refund on freight charges; only clearly documented overbilling errors will be reviewed
• After shipment departure (air/sea/road): No cancellation or refund is possible once the cargo has departed origin

To cancel a booking, contact your account manager or our operations team immediately with your booking reference number.

Refund Process

To initiate a refund request:

• Email us at info@abslogistics.in with the subject line: "Refund Request – [Booking Reference]"
• Include your full name or company name, booking reference, invoice number, and reason for the refund request
• Attach supporting documents (invoice copy, proof of payment, any relevant correspondence)
• Our finance team will acknowledge your request within 2 business days

Refunds will be issued to the original payment method unless an alternative arrangement is agreed in writing. We do not issue cash refunds.

Refund Timeline

Once a refund is approved, processing times are as follows:

• Bank transfer / wire: 5 - 10 business days
• Credit card reversal: 7 - 14 business days (subject to your card issuer's processing time)
• Account credit: Applied within 2 business days and available for use on future bookings

Refund timelines may be extended during peak periods, public holidays, or due to international banking processing delays. ABS Logistics is not responsible for delays caused by the recipient's bank or payment processor.

Disputes & Chargebacks

We encourage clients to contact us directly before initiating a chargeback with their bank or payment provider. Most billing disputes can be resolved quickly through direct communication.

If you believe a charge is incorrect:

• Contact our billing team within 14 days of the invoice date
• Provide the invoice number and a clear description of the dispute
• We will investigate and respond within 5 business days

Chargebacks initiated without prior notice to us may result in suspension of your account and recovery proceedings for associated bank fees and administrative costs.

Force Majeure & Service Disruptions

ABS Logistics shall not be obligated to issue refunds for delays or service failures caused by events beyond our reasonable control, including:

• Natural disasters, floods, earthquakes, or severe weather events
• Port strikes, labor disputes, or industrial action by third-party carriers
• War, civil unrest, terrorism, or government-imposed trade restrictions
• Pandemic-related disruptions, border closures, or health emergencies
• Cyberattacks or technology infrastructure failures affecting carrier systems

In such cases, we will work with you to reschedule the shipment or offer a service credit where operationally possible.

Service Amendments

Requests to amend a confirmed booking (change of destination, routing, delivery date, or consignee details) are subject to availability and may incur amendment fees charged by airlines, shipping lines, or road carriers. Amendment fees are non-refundable.

Significant amendments that require rebooking may be treated as a cancellation of the original booking and creation of a new one, with applicable cancellation charges applying to the original booking.

Updates to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

ABS Logistics
Call: +91 98107 75426
Email: info@abslogistics.in
Address: Plot No. 19, Rekha Enclave, Mansarovar Garden, Main Kirti Nagar Road, Delhi 110015